We are supposed to teach and train the trainees, but they are also teaching us things… Like folding a napkin in a colbert style. Fleur is showing how (and will do the  1200 napkins needed for Christmas and New Years Eve this year)
Categorie archief: Favorite posts
This blogpost might save your hands
I see it all the time, collegues who clean and dry wineglasses without putting the foot in the corner of the towel. And nobody instructed them ever to dry the glasses in a safe way. Following your old habit can be very dangerous! Why? The foot (purple arrow) can have sharp edges because a littleMeer lezen over “This blogpost might save your hands”
B = C x O x M
Most readers know that I like reading about scientific research, but a lot of knowledge can be explained very easy. Today we have the formula Behaviour = capacity x opportunity x motivation Behaviour is what people do, or what you want them to do Capacity is what people can do. You can give trainings forMeer lezen over “B = C x O x M”
Setting a round table
Even my collegues with 20 years of experience are able to dress a round table in an uneven way by working from 12 until 11 o’ clock (bit cryptic but you’ll understand after seeing the video). And it’s so easy if you know a little trick, which I’m happy to share with you 🙂
100 skills every Crazy Waiter should know (part 1)
Inspired by this list our own list! Take it as serious as you think it should be! How many points do you have? Holding 3 plates with food in 1 hand and one in the other (1 point) Taking orders in 3 langues (1 point) Taking orders in 4,5 or 6 languages (2, 3 orMeer lezen over “100 skills every Crazy Waiter should know (part 1)”
La vista
A foreseen problem is a problem less One of the targets in our work is to foresee problems at the moment that they aren’t there already. To do so, there are (at least) two techniques which you might already use and makes the difference between a bad waiter and a good waiter. I also teachMeer lezen over “La vista”
Remarkable CrazyWaiter… part 2
Also this year your CrazyWaiter is one the employees who are cited the most as remarkable. (I believe ca. 60 certificates out of >5.000 employees, 2 in every restaurant.) It’s always nice and inspiring to get some appreciation, even when it’s for the second time. It shows that you’re doing something well… Although I hopeMeer lezen over “Remarkable CrazyWaiter… part 2”
Serving twice
The tables are seated twice in the restaurant where I work, some tables even three times. This is for me one of the hardest part of the job. In the time I learnt some tricks how to make it easier for myself thus improving the quality. Of course I’ll be happy to share these tricksMeer lezen over “Serving twice”
Handling complaints for CrazyWaiters
This blogpost on the very interesting blog of Steve Curtin made me realize what I already knew secretly: Most people don’t complain because they like to complain, want reduction or to try make your life difficult. Instead of that 95% of the complaints are because the guest experiences something different than what (s)he expected on the basis of theMeer lezen over “Handling complaints for CrazyWaiters”
Magical Moments
Today it’s the start of a new season at my workplace: The Magical Moments Festival! There are a lot of these for our guests, but they also give Magical Moments to us. I made a new category for it, besides the already existing Favorite posts. But one of my favorite moment ever hasn’t been described until nowMeer lezen over “Magical Moments”
CrazyWaiter 