Catering Complete

I have worked a lot in the partycatering and banqueting. It’s 25% service, 15% food and 60% organization. For this, I found Catering Complete, a banquet manager’s handbook. The site gives the first paragraphes of each chapter. Very handy and informative, it has also some forms. Some tips and secrets from the CrazyWaiter One foodbuffet per

60 seconds to taste the wine

I read this in a book and I wanted to share it with you! The 60-Second Wine Expert Over the last few years I have insisted that my students spend one minute in silence after they swallow the wine. I use a “60-second wine expert” tasting sheet in my classes for students to record their

How to respond to reviews

I like review sites because it’s a mirror of your own work. Also it’s a great source of finding new restaurants and places which I use a lot. Especially when the company answers because it shows that they care (a bit more) of their guests. My favorite answers are from Hotel Villa Schuler in the

Food Timeline

Wow!!! This is cool! The Food Timeline:A-Z. A lot of information about food and the history of food. Stuff every waiter should know ! (Thanks Björn!)

CrazyWaiters Drinks Calculator

This weekend the CrazyWaiter spent his time spending assisting a friend who threw a party. Of course I concentrated myself on the food and beverage with serving his guests and friends. When J. asked some weeks ago for help to plan how many drinks he should buy for his party, I made a calculator. I’m

FAST – how to recognize a stroke

Not a very happy subject today but basic common knowledge. One of your guests or collegues can have a stroke or TIA.  Both a stroke and a TIA are medical emergencies and need immediate medical attention. As a way of helping the general public become more aware of the symptoms of a stroke or TIA,

How to fold a napkin in a colbert style

We are supposed to teach and train the trainees, but they are also teaching us things… Like folding a napkin in a colbert style. Fleur is showing how (and will do the  1200 napkins needed for Christmas and New Years Eve this year)

Laura Pausini – Benvenuto

Another CrazyWaiters trick. The easiest way to make feel guests feel at home is just saying ‘Welcome’. Last year I stayed in four hotels during my holiday of which only one receptionist said this magic word when we were arriving. It was no coincidence that this hotel was the best one of the trip. Laura

B = C x O x M

Most readers know that I like reading about scientific research, but a lot of knowledge can be explained very easy. Today we have the formula Behaviour = capacity x opportunity x motivation Behaviour is what people do, or what you want them to do Capacity is what people can do. You can give trainings for

Setting a round table

Even my collegues with 20 years of experience are able to dress a round table in an uneven way by working from 12 until 11 o’ clock (bit cryptic but you’ll understand after seeing the video). And it’s so easy if you know a little trick, which I’m happy to share with you 🙂