Inspired by this list our own list! Take it as serious as you think it should be! How many points do you have? Holding 3 plates with food in 1 hand and one in the other (1 point) Taking orders in 3 langues (1 point) Taking orders in 4,5 or 6 languages (2, 3 orMeer lezen over “100 skills every Crazy Waiter should know (part 1)”
Categorie archief: Knowledge, tips and tricks
La vista
A foreseen problem is a problem less One of the targets in our work is to foresee problems at the moment that they aren’t there already. To do so, there are (at least) two techniques which you might already use and makes the difference between a bad waiter and a good waiter. I also teachMeer lezen over “La vista”
Olive oil, the green liquid gold
Once I was a food technologist with specialisation quality management. I’m still fascinated by the term quality: what is quality really. And what distinguishes top quality (the best of the best) from good quality and bad quality. And how to see, feel or taste those differences. Not only of services, but also of products and food. NowMeer lezen over “Olive oil, the green liquid gold”
How To Iron A Shirt
Now they take care of my clothes but before I had to iron my own clothes. This video shows the way how to do it! (via)
Serving twice
The tables are seated twice in the restaurant where I work, some tables even three times. This is for me one of the hardest part of the job. In the time I learnt some tricks how to make it easier for myself thus improving the quality. Of course I’ll be happy to share these tricksMeer lezen over “Serving twice”
Handling complaints for CrazyWaiters
This blogpost on the very interesting blog of Steve Curtin made me realize what I already knew secretly: Most people don’t complain because they like to complain, want reduction or to try make your life difficult. Instead of that 95% of the complaints are because the guest experiences something different than what (s)he expected on the basis of theMeer lezen over “Handling complaints for CrazyWaiters”
Flavour styles
Normally you’d describe a wine by his taste or terms on a flavour wheel. Peter Klose, a luxury restaurant owner and founder of the Academy for Gastronomy has desscribed a new flavour theory to describe wines and match them with food. In this blogpost I describe this system very briefly. Maybe too briefly, so when you’reMeer lezen over “Flavour styles”
Hand Wash
A 14 year old boy died after eating two hamburgers at Quick (comparable to McDonalds) in the south of France. This was a big shock for me because people in this age aren’t that vulnerable compared to elderly, pregnant women and kids. They are still investigating how this could have happened, but it’ pretty sureMeer lezen over “Hand Wash”
International Hospitality Words
We all know that speaking the guests language is THE way to get rapport with him or her. Especially to make contact with the children it’s good to speak some words of their mothertongue. That’s why I’m started to learn the basics of several languages. I love to share my knowledge, thus I’m proud toMeer lezen over “International Hospitality Words”
CrazyWaiter’s ServiceQuality Knowledgebase
It might not be a surprise that the CrazyWaiter is interested in Service Quality. So much that he collects scientific articles about this subject, which he has put in a database over the years. There are also articles about tipping and other hospitality related subjects. Yesterday he read a discussion where somebody told that thereMeer lezen over “CrazyWaiter’s ServiceQuality Knowledgebase”
CrazyWaiter 