Be a hospitalian

Maybe the best presentation about hospitality I’ve seen !

Jan Gunnarsson – “Hostmanship: the art of making people feel welcome”

Jan Gunnarsson explains everything about hostmanship at TEDxMaastricht. Not only in hospitality but also in hospitals for example. By the way, some waiters (no names this time, you know who you are) could learn a lot of the loving care and empathy of nurses and other heroes in the hospitals! His book is also very

Best maître d’hôtel of France 2015

In France there is a competition for being the best maître d’hôtel in the country. The maître d’hôtel is the person who runs the restaurant in the diningroom. Often overshadowed by the chefs in the kitchen, the maître yet has a key role that this contest aims to promote, highlighting the excellence of the knowledge-how

CrazyWaiter’s Review Response Generator

After re-reading my former article “How to respond to reviews“, I’ve made another tool, this time a tool to compose a response to reviews at sites like tripadvisor : CrazyWaiters Review Response Generator. Just go to the site, click, copy and paste the text, adjust it and post it as an answer! Of course in

Leadership and Service with the Mouse

The Company with the Mouse has an own institute for Service and Leadership, the Disney Institute. It’s very funny and nice for me to see some concepts related to my workplace and the terms I use in daily life. Their blogposts about leadership are well worth reading and their ideas match mines. I liked the

Service Quality for CrazyWaiters

The regulars on this blog know that I have a passion for Service Quality. Today I had an inspiring talk of Mrs. Quality of the hotel where I work at. Normally I’m not keen on listening to these stories (often they think we’re living in a fairytale where everything is already perfect) but this was

DINESERVE : How to evaluate a restaurant

I already wrote earlier about the SERVQUAL model. This model has been adapted into a questionaire called DINESERVE to see what guest think of a restaurant  (#/*). There are 29 items, each judged on a scale from 1 to 7. DINESERV items fall into five service quality dimensions. Reliability was found to be the most important dimension, followed by tangibles, assurance, responsiveness,

Needy Waitress

When I was young I liked to give an “invisible” service. Now I do less 😀 But this is too much… not okay 😉

Maribeth Bisienere on service leadership and lifelong learning

One of the plans in the near future is to create a vision, no… *my* vision on leadership in the hospitality to be able – together with my collegues around me- to create even greater experiences for my guests… this video of a fellow Castmember (although far away and a lot of scales higher – see linkedin) is

The secret of the CrazyWaiter

I made a presentation to show in a comprehensive way my secrets 🙂 “Why did the CrazyWaiter become as one of the employees who were cited most as ‘outstanding’? A personal vision about Service and the quality of it by someone on the workfloor”