Excellence

Excellence is an act won by training and habituation. We do not act rightly because we have virtue or excellence, but rather we have those because we have acted rightly. We are what we repeatedly do. Excellence then, is not an act, but a habit. Aristotle (via).

To do today

((c) unknown (via))

Creating memories

Commodities are fungible, goods tangible, services intangible, and experiences are memorable The main principle is that experiences are personal and individualized This quote from The Experience Economy gives exact what it’s all about! We as crazy waiters want to give the client something they remember by doing that what the table wants (or doesn’t want).

Hospitality

The art of hospitality is to make guests feel at home when you wish they were. Donald Coggan (1909-2000)British clergyman, Archbishop of Canterbury 1974-1980 (*)