The regulars on this blog know that I have a passion for Service Quality. Today I had an inspiring talk of Mrs. Quality of the hotel where I work at. Normally I’m not keen on listening to these stories (often they think we’re living in a fairytale where everything is already perfect) but this wasMeer lezen over “Service Quality for CrazyWaiters”
Tag archief:quality
DINESERVE : How to evaluate a restaurant
I already wrote earlier about the SERVQUAL model. This model has been adapted into a questionaire called DINESERVE to see what guest think of a restaurant (#/*). There are 29 items, each judged on a scale from 1 to 7. DINESERV items fall into five service quality dimensions. Reliability was found to be the most important dimension, followed by tangibles, assurance, responsiveness,Meer lezen over “DINESERVE : How to evaluate a restaurant”
Worthless Waiter!
I’m a worthless Waiter because: without any doubt I put two cups of tea (€ 5,40 each) on the bill when somebody asks for a glass of hot water (twice of course) to use her own top of the bill tea I say almost ‘shut up’ to the Big Brother (8 years old) when theMeer lezen over “Worthless Waiter!”
The secret pleasure of Four Seasons
Every waiter knows the secret pleasure of a waiter: hearing something that is not meant for you and taking action on it. Once on a hot day I heard a guest on 3 meters distant saying to a friend “Oh, I would die for a glass of water’”. Several seconds later I stood there withMeer lezen over “The secret pleasure of Four Seasons”
CrazyWaiter 